Política de reembolso
RETURN & REFUND POLICY
D’ 1 STOP SHOP L.A
Effective Date: April 20, 2026
At D’ 1 STOP SHOP L.A, we are committed to providing a smooth and transparent return experience. Please review the following policy carefully before initiating a return.
Return Authorization (RMA Requirement)
All returns require a Return Merchandise Authorization (RMA) number. An RMA must be requested within 30 calendar days from the date of purchase and is valid for 5 calendar days once issued. Returns without a valid RMA will not be accepted.
All returned items are subject to serial number verification to ensure the product matches the original shipment.
Exchanges
We do not process direct exchanges. If you wish to receive a different item, you must return your original purchase for a refund and place a new order separately.
A 15% processing fee applies to returns; however, this fee will be waived if a new purchase of equal or greater value is made.
Defective Merchandise
Items found to be defective upon arrival may be replaced at no additional cost.
If you choose a refund instead of a replacement, a 15% processing fee will apply. This fee is waived if you allow us to resolve the issue through a replacement.
Damaged Merchandise (Shipping Damage)
All items are inspected prior to shipment. If your order arrives damaged due to the shipping carrier, you must notify us within 3 calendar days of delivery to qualify for a claim.
Damaged items are eligible for replacement with the same model only.
If you choose a refund instead of a replacement, a 15% processing fee will apply. This fee is waived if a replacement is accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs. These costs are non-refundable.
For defective items, we will replace the product at no cost; however, return shipping to our facility remains the customer’s responsibility.
We will cover the cost of shipping the replacement item back to you and ensure prompt processing.
Replacement Processing
Authorized replacements will be processed after the returned item is received and inspected at our facility.
Replacement orders will be shipped within four (4) business days after inspection (excluding weekends and holidays).
We do not offer advance replacements or ship replacements prior to receiving the returned item.
Faster Replacement Option
To expedite the process, customers may place a new order for the same item. Once the returned item is received and approved, a refund will be issued for the product value (excluding shipping).
D’ 1 STOP SHOP L.A
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